Privacy Policy

Introduction

WebwiseAI ("we", "us", "our") respects your privacy and is committed to protecting any personal information you share with us. This policy explains what information we collect when you visit webwiseai.co.za, why we collect it, how we use it, and the choices and rights you have — in line with South Africa's Protection of Personal Information Act (POPIA) and, where relevant, other applicable privacy laws.

Information we collect

We collect information in a few different ways:

• Information you give us directly — such as your name, email address, company name, industry and message when you fill in a contact or consultation form, email us, or chat with our AI assistant.
• Information collected automatically — such as your IP address, browser and device type, pages visited, and how you interact with our site, gathered through cookies and similar technologies (see "Cookies" below).
• Information from third-party channels — such as messages you send us via WhatsApp, social media (Facebook, Instagram, LinkedIn) or other communication tools we use to engage with prospective and existing clients.

How we use your information

We use the information we collect to:

• Respond to enquiries, book consultations, and provide the services you've asked about;
• Operate, maintain and improve our website and AI chatbot experience;
• Understand how visitors use our site, so we can make it more useful (analytics);
• Send relevant updates, marketing communications or follow-ups, where you've consented to receive them;
• Meet our legal, accounting and security obligations.

We do not sell your personal information to third parties.

Cookies and similar technologies

Like most websites, we use cookies — small text files stored on your device — to make the site work properly, understand how it's used, and (where you've allowed it) support analytics and marketing.

• Strictly necessary cookies keep the site functioning correctly (for example, remembering your cookie preference). These don't require consent.
• Analytics cookies help us understand how visitors use our site, so we can improve it.
• Marketing cookies may be used to measure the effectiveness of our campaigns and tailor what we show you.

When you first visit our site, you'll see a cookie banner where you can accept or reject non-essential cookies. You can change your mind at any time using the "Cookie settings" link in the footer of any page, which lets you update or withdraw your consent as easily as you gave it.

Sharing your information

We may share information with trusted third parties who help us run our business and deliver our services — for example, hosting providers, email and form-handling services, analytics tools, WhatsApp Business and similar communication platforms, and AI service providers (such as OpenAI or Anthropic) that power parts of our website and automation tools. These providers only process information on our instruction and are required to keep it secure.

We may also disclose information where required by law, to protect our rights, or in connection with a business transition such as a merger or sale.

Your rights under POPIA

If you are in South Africa, POPIA gives you the right to:

• Be told what personal information we hold about you and why;
• Access the personal information we hold about you;
• Ask us to correct or delete inaccurate, irrelevant, excessive or outdated information;
• Object to the processing of your personal information in certain circumstances, including for direct marketing;
• Withdraw any consent you've given us, at any time, without it affecting processing that already took place;
• Lodge a complaint with the Information Regulator of South Africa if you believe we've handled your information improperly.

To exercise any of these rights, simply get in touch using the contact details below — we'll do our best to assist promptly.

How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes described in this policy, or as required by law (for example, accounting or tax obligations). When it's no longer needed, we securely delete or anonymise it.

Keeping your information secure

We take reasonable technical and organisational steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction. No method of transmission or storage is 100% secure, but we work to keep your information safe and only share it with providers who meet appropriate security standards.

Children's privacy

Our website and services are intended for businesses and business owners, not children. We do not knowingly collect personal information from children, and if we become aware that we have, we'll take steps to delete it.

Changes to this policy

We may update this policy from time to time — for example, as our services, tools or applicable laws change. The "last updated" date at the top of this page will reflect the most recent revision. We encourage you to check back occasionally.

Contact us

If you have any questions about this policy, or want to exercise any of your privacy rights, you can reach us at:

• Email: info@webwiseai.co.za or sales@webwiseai.co.za
• Via our Contact page
• WebwiseAI — Cape Town, Western Cape, South Africa